Pilot Travel Center

I’ve been standing in the lobby for 30 mins waiting on a shower I spoke with someone 20 mins ago , none of the showers are in use and still no one has come to clean the showers.

I reserved a shower through the app on 10/19/23 at 10pm and there were two guests in front of me in the line. I received a message that my shower was ready at 5 am on 10/20/23. This is fine?

They close the showers overnight, but they still accept payment for them in the app, only to tell you the showers are down until 6:00 AM. So I can either wait 6 hours and miss my delivery, or throw the shower credit I already used in the …