Sand le Mere Holiday Park

I booked a family break for the October half term. I booked a gold plus dog friendly caravan as we had 2 dogs with us. We checked in at 4 we did arrived a little earlier and had a drink in the bar but no dogs aloud inside so had to sit out in the cold. When we went in the caravan was so dirty, we had mould growing up the walls, radiators full of dirt and hairs. Under the cooker hasn’t been looked at for months had hairs food and even dog teats under there. The carpet had stains and the sofa had stains. The bathroom was full of mould around the shower and smelt of wee. The water was white no matter how long it was run for they just said it was an issue with Yorkshire water , we had no bottled water and no offer of any water either. It was the worst caravan I had ever stayed in and I’ve stayed in bronze and never had a problem. My husband went to reception Tuesday and complained as we didn’t have a frying pan either so they sent one eventually and the lady who brought it came in with bleach spray and cleaned it was uncomfortable and didn’t work. On Thursday I asked to speak to the manager who basically told me a gold plus just means we have heating and double glazing!! I said after my cleanliness problems I looked at the reviews which I should have before I went maybe and she said take them with a pinch of salt people like to moan! Well my review is honest. I have never stayed somewhere so dirty. Even the swimming pool was shut most of our break could only use is once.

I booked a family break for the October half term. I booked a gold plus dog friendly caravan as we had 2 dogs with us. We checked in at 4 we did arrived a little earlier and had a drink in the bar but no dogs aloud inside so had to sit out in the cold. When we went in the caravan was so dirty, we had mould growing up the walls, radiators full of dirt and hairs. Under the cooker hasn’t been looked at for months had hairs food and even dog teats under there. The carpet had stains and the sofa had stains. The bathroom was full of mould around the shower and smelt of wee. The water was white no matter how long it was run for they just said it was an issue with Yorkshire water , we had no bottled water and no offer of any water either. It was the worst caravan I had ever stayed in and I’ve stayed in bronze and never had a problem. My husband went to reception Tuesday and complained as we didn’t have a frying pan either so they sent one eventually and the lady who brought it came in with bleach spray and cleaned it was uncomfortable and didn’t work. On Thursday I asked to speak to the manager who basically told me a gold plus just means we have heating and double glazing!! I said after my cleanliness problems I looked at the reviews which I should have before I went maybe and she said take them with a pinch of salt people like to moan! Well my review is honest. I have never stayed somewhere so dirty. Even the swimming pool was shut most of our break could only use is once.