Holiday Inn Express York by IHG

We were greeted on arrival. The room was clean but the bed creaked and groaned as we sat on it. The mattress was really soggy like trying to sleep in a bowl. We could hear televisions all night and other guests laughing and chatting loudly. The was wash room was very good but on our second morning there was a water leak around the toilet. We didn’t have breakfast on the first morning as we were off on an early train ride. The second morning there was juice machine that stopped working the staff seemed to struggle with the mechanics and I don’t think they succeeded. I was pleased to see that there was a flask of filter coffee I am not a fan of machine coffee. However I only managed to get half a cup and it was empty. I popped over to reception and the young lady said she would refill the flask. After a quarter of an hour I asked how the coffee was coming along, only to be told there was no more ground coffee , sad she didn’t come and tell us. By now they were also having issues with the coffee machine. I next tried the pancake machine and got two tiny pancakes more like cocktail pancakes .A while later the staff were at this machine apparently it wasn’t working correctly either. My husband tried the baps and said they were tasteless. The fruit compote was gloopy with not a lot of fruit. On the plus side my husband found a banana All in all it was not a pleasurable experience not at all what we expected from a Holiday inn

We were greeted on arrival. The room was clean but the bed creaked and groaned as we sat on it. The mattress was really soggy like trying to sleep in a bowl. We could hear televisions all night and other guests laughing and chatting loudly. The was wash room was very good but on our second morning there was a water leak around the toilet. We didn’t have breakfast on the first morning as we were off on an early train ride. The second morning there was juice machine that stopped working the staff seemed to struggle with the mechanics and I don’t think they succeeded. I was pleased to see that there was a flask of filter coffee I am not a fan of machine coffee. However I only managed to get half a cup and it was empty. I popped over to reception and the young lady said she would refill the flask. After a quarter of an hour I asked how the coffee was coming along, only to be told there was no more ground coffee , sad she didn’t come and tell us. By now they were also having issues with the coffee machine. I next tried the pancake machine and got two tiny pancakes more like cocktail pancakes .A while later the staff were at this machine apparently it wasn’t working correctly either. My husband tried the baps and said they were tasteless. The fruit compote was gloopy with not a lot of fruit. On the plus side my husband found a banana All in all it was not a pleasurable experience not at all what we expected from a Holiday inn