Acomb Grange Caravan site

We stayed for one night and arrived at around 10 pm. When we tried to use the showers shortly after arrival, there was no hot water. We later confirmed with a fellow camper that they experienced the same issue. As access to basic facilities was part of what we paid for, this was disappointing. We followed the instructions provided and tried calling and texting the number listed when the showers weren’t working, but received no response at the time. As we were only staying one night, there was no practical solution available to us. We therefore had to leave the site late at night and go to a nearby 24-hour gym just to shower, which was a significant inconvenience. The owners later explained that the issue may have been resolved by the morning and offered a £10 refund, which we appreciate. However, whether the hot water returned later is irrelevant to our stay, as we were unable to use the advertised facilities when we needed them. The site itself is quiet and has potential, and it sounds as though improvements are planned. Unfortunately, on this occasion, the experience fell short of expectations.

We stayed for one night and arrived at around 10 pm. When we tried to use the showers shortly after arrival, there was no hot water. We later confirmed with a fellow camper that they experienced the same issue. As access to basic facilities was part of what we paid for, this was disappointing. We followed the instructions provided and tried calling and texting the number listed when the showers weren’t working, but received no response at the time. As we were only staying one night, there was no practical solution available to us. We therefore had to leave the site late at night and go to a nearby 24-hour gym just to shower, which was a significant inconvenience. The owners later explained that the issue may have been resolved by the morning and offered a £10 refund, which we appreciate. However, whether the hot water returned later is irrelevant to our stay, as we were unable to use the advertised facilities when we needed them. The site itself is quiet and has potential, and it sounds as though improvements are planned. Unfortunately, on this occasion, the experience fell short of expectations.

Great campsite in an ideal location. Private site with great sized hardstanding pitches. We didn't use the showers but the toilet block has all you need and is clean and fully equipped. As far as I'm aware this site has recently undergone …