Xcel Leisure Centre

A good sports centre with lots on offer. A very good swimming pool and other good facilities. Lots of parking. The swimming changing rooms are in need of refreshing and need cleaning more often. Very good swim teachers and helpful staff

A good sports centre with lots on offer. A very good swimming pool and other good facilities. Lots of parking. The swimming changing rooms are in need of refreshing and need cleaning more often. Very good swim teachers and helpful staff

My 3-year-old daughter was supposed to start her swimming lessons today, and we followed all the instructions provided in the email. We arrived on time, were directed to the pool, and waited for the lessons to begin. When the instructor arrived, I informed her that it was my daughter's first day and that she had never been in a pool before. While we waited for the safety belt, the instructor focused on other children who were not beginners, leaving my daughter unattended. When I inquired about what we should be doing, a lifeguard instructed my daughter to sit at the end of the pool while I returned to the deck. Suddenly, the lifeguard asked my daughter to jump into the pool—despite her never having been in the water before. She nearly drowned for 30 seconds while the lifeguard stood by and watched. i was shocked by the lack of care and negligence. When I questioned the instructor afterwards, she seemed completely unaware of the proper protocols for handling a child on her first day. What happened today was an alarming example of endangering a child's safety due to careless supervision. As a result of this incident, my daughter is now frightened and refuses to ever enter a pool again