Northfield Pool & Fitness Centre

The classes are good fun with friendly instructors, the gym is small but alright. The things that let the leisure centre down are lack of communication- staff never answer the phone, they wrongly put strikes on your account when they change a class that does not suit you and unpleasant smells and cleanliness of the changing rooms. No ones ever tried to call back either. Ive tried to cancel my subscription online can I can't seem to do so, nor will anyone answer the phone again, surely this and better communication would be better for members?

The classes are good fun with friendly instructors, the gym is small but alright. The things that let the leisure centre down are lack of communication- staff never answer the phone, they wrongly put strikes on your account when they change a class that does not suit you and unpleasant smells and cleanliness of the changing rooms. No ones ever tried to call back either. Ive tried to cancel my subscription online can I can't seem to do so, nor will anyone answer the phone again, surely this and better communication would be better for members?

Absolutely shocking and unprofessional experience. Today I tried over 20 times to call Lashurit Centre in Northfield to ask about swimming lessons for my child. Most of the time my calls were actively rejected. On the two occasions they actually answered, as soon as I started asking a question, they hung up the phone on me. No explanation. No apology. Just hanging up on a potential customer. I also sent an email and, unsurprisingly, received no response at all. This is not how a professional business behaves. If you cannot answer basic enquiries or treat people with basic respect, you should seriously reconsider working with the public. Parents trust swimming centres with their children’s safety — and this level of communication is completely unacceptable. I would strongly advise others to think twice before dealing with a centre that ignores, rejects, and disconnects calls instead of helping customers.