PureGym Cardiff Western Avenue | New Kit Just Landed!

I had a very disappointing experience with the showers. The water was consistently cold, which unfortunately led to me becoming unwell. When I raised this with the manager James and I still have the email, I was told that because no one else had complained, it "wasn't an issue." It is frustrating to have a genuine health and comfort concern dismissed simply because it hasn't been reported by others yet. I hope management takes maintenance more seriously in the future. Reply to owner The fact that you didn't even ask when this happened or which shower I was using proves that this is a scripted response. If you were actually 'reviewing maintenance processes' like you claimed, those would be your first questions. This confirms that my health concern is still being dismissed first by your manager , and now by a AI template online. Are you actually going to fix something, or should I just assume the safety of your members isn't a priority? Unless you're offering a refund or proof of repair, this reply is just reputation management on Google for others to see and doesn't change the fact that your facility is failing its members and they are paying for cold showers.

I had a very disappointing experience with the showers. The water was consistently cold, which unfortunately led to me becoming unwell. When I raised this with the manager James and I still have the email, I was told that because no one else had complained, it "wasn't an issue." It is frustrating to have a genuine health and comfort concern dismissed simply because it hasn't been reported by others yet. I hope management takes maintenance more seriously in the future. Reply to owner The fact that you didn't even ask when this happened or which shower I was using proves that this is a scripted response. If you were actually 'reviewing maintenance processes' like you claimed, those would be your first questions. This confirms that my health concern is still being dismissed first by your manager , and now by a AI template online. Are you actually going to fix something, or should I just assume the safety of your members isn't a priority? Unless you're offering a refund or proof of repair, this reply is just reputation management on Google for others to see and doesn't change the fact that your facility is failing its members and they are paying for cold showers.

I mean, the gym and the inside hygiene are good, but they won’t turn on the heater. It’s been a while since I’ve experienced so much cold inside the gym. They turned on the cool fan but not the heater. The manager should notice this, please!