Club Aria

We booked a few months in advance with Peter Bull Resorts, but wasn’t informed about the building works that were ongoing until two days before. As well as the change of hands. When discussing this with reception they advised they knew about the building works since March & apparently should be finished in 5 days which would’ve been (12/07/19!) which I can not see how this was possible. I booked this holiday resort based on what facilities they have. E.g. The outdoor heated splash pool for the children. We are advised two days before that the swimming pool would be closed & open on the day we check out. This was extremely disappointing. There didn’t seem to be any rules on noise level on an evening also. No reception to contact about the noise from drunken people on site. So having three small children who were disrupted was not part of the the plan. Not once were we offered any gesture of goodwill for any of the inconvenience, especially being that I expressed my disappointment. But they said they would make a note of it. You don’t expect to pay the full amount for a stay when they have ongoing building works, which you weren’t advised of at the time of booking & reduced access to the on site facilities. Also - the utensils in the caravan itself are atrocious. The “sharp” knives in the block, struggling to cut mushrooms. We didn’t have any scissors & no iron or ironing board. I believe those to be a basic/minimal requirement. The double bed was awful, you could feel the springs in your back. I would’ve had better sleep on the sofa. I feel you would receive better standards in a hostel. I understand they are trying to improve the site they have, but at least prepare your guests of the name change, reduce your prices to reflect the state of the site & lack of facilities. You have a long way to go. But safe to say we won’t be returning. Customer service is everything & sadly you definitely lack that.

We booked a few months in advance with Peter Bull Resorts, but wasn’t informed about the building works that were ongoing until two days before. As well as the change of hands. When discussing this with reception they advised they knew about the building works since March & apparently should be finished in 5 days which would’ve been (12/07/19!) which I can not see how this was possible. I booked this holiday resort based on what facilities they have. E.g. The outdoor heated splash pool for the children. We are advised two days before that the swimming pool would be closed & open on the day we check out. This was extremely disappointing. There didn’t seem to be any rules on noise level on an evening also. No reception to contact about the noise from drunken people on site. So having three small children who were disrupted was not part of the the plan. Not once were we offered any gesture of goodwill for any of the inconvenience, especially being that I expressed my disappointment. But they said they would make a note of it. You don’t expect to pay the full amount for a stay when they have ongoing building works, which you weren’t advised of at the time of booking & reduced access to the on site facilities. Also - the utensils in the caravan itself are atrocious. The “sharp” knives in the block, struggling to cut mushrooms. We didn’t have any scissors & no iron or ironing board. I believe those to be a basic/minimal requirement. The double bed was awful, you could feel the springs in your back. I would’ve had better sleep on the sofa. I feel you would receive better standards in a hostel. I understand they are trying to improve the site they have, but at least prepare your guests of the name change, reduce your prices to reflect the state of the site & lack of facilities. You have a long way to go. But safe to say we won’t be returning. Customer service is everything & sadly you definitely lack that.