White Horse Leisure and Tennis Centre

This gym is gross. Like disgusting gross. If you care about cleanliness in the least, it is not the gym for you. In the actual gym area, there are zero steps taken to encourage gym goers to wipe down sweaty equipment they use. In fact, about 50% of the time I arrive (2-3 days a week), there is no cleaning spray at any of the three stations, or there are no paper towels to use. Every time one is out, I have to walk to the front desk to request one of the two. About half of the time, there’s no actual cleaning spray or towels in the building - they’ve run out and neglected to get it ordered on time, and won’t get a substitute from a local store. The other half of the time they have it in stock, but nobody has bothered to check and refill any of the stations. Gym goers sweat all over the machines, then walk away. There are no signs requesting people to wipe down machines. Even trainers working one-on-one with members have their person use a machine then leave without wiping it down. So cleaning is not taught or emphasized from the get go. It is the responsibility of the gym to create some kind of culture of cleanliness. White Horse does the opposite. I have arrived several times (today included) where I have either sat waiting for 30 minutes for someone to arrive with cleaning spray, or have not worked out at all because there’s no cleaning solution at all. I refuse to touch these disgusting machines without cleaning them first, since only about 1% of members wipe anything down. There have been days I have watched the gym full of 40 or so people, and track only one or two others who actually clean their gross sweat off the machines without cleaning they’ve used. This place would be shut down in the States. I have complained many times, asked to speak to whomever is in charge. Sometimes I get validation, sometimes I get dismissed. But at the end of the day the same. thing. happens. Nothing changes. If I had access to literally anywhere else I would stop coming here.

This gym is gross. Like disgusting gross. If you care about cleanliness in the least, it is not the gym for you. In the actual gym area, there are zero steps taken to encourage gym goers to wipe down sweaty equipment they use. In fact, about 50% of the time I arrive (2-3 days a week), there is no cleaning spray at any of the three stations, or there are no paper towels to use. Every time one is out, I have to walk to the front desk to request one of the two. About half of the time, there’s no actual cleaning spray or towels in the building - they’ve run out and neglected to get it ordered on time, and won’t get a substitute from a local store. The other half of the time they have it in stock, but nobody has bothered to check and refill any of the stations. Gym goers sweat all over the machines, then walk away. There are no signs requesting people to wipe down machines. Even trainers working one-on-one with members have their person use a machine then leave without wiping it down. So cleaning is not taught or emphasized from the get go. It is the responsibility of the gym to create some kind of culture of cleanliness. White Horse does the opposite. I have arrived several times (today included) where I have either sat waiting for 30 minutes for someone to arrive with cleaning spray, or have not worked out at all because there’s no cleaning solution at all. I refuse to touch these disgusting machines without cleaning them first, since only about 1% of members wipe anything down. There have been days I have watched the gym full of 40 or so people, and track only one or two others who actually clean their gross sweat off the machines without cleaning they’ve used. This place would be shut down in the States. I have complained many times, asked to speak to whomever is in charge. Sometimes I get validation, sometimes I get dismissed. But at the end of the day the same. thing. happens. Nothing changes. If I had access to literally anywhere else I would stop coming here.

Out of all gyms and leisure centres have used so far this one stands out for wrong reasons, cleaning is nonexistent, the place is absolutely filthy, staff careless and couldn’t bother about their customers, bad smell in sauna, showers discussing, smells mould, hair everywhere and dirty! Stay away, joined a month ago and already terminating my membership.