South Reading Leisure Centre

I rejoined this gym 8 weeks ago. Have used it on and off over the years. Myself and a work colleague decided it was time to start to get into shape. We used the gym for a week then thought we'd ask for a gym indication as on the app none available after school hours which we needed ( as work in a school) we spoke to a gentleman on the reception desk , and he said he would pass our details onto the lady who does it. She emailed me the next day and advised she could fit us both in thr next day. Her name is Lisa, she showed us around the gym and was very thorough and polite and very helpful. During the October half term, I managed to try out some day classes and daytime swimming and aqua aerobics. All of the instructors were so helpful as it was our first time, classes were great fun and made us ache the next day. We one day saw lisa , and asked if she'd could show us how to use some.different machine, and she did, again she was brilliant. The staff there are always polite , say hello, day goodbye and make general chit chat. Always feel welcome , even on the days I feel nervous about doing a new class I know ill be fine as they are all very polite. Hopefully in a year ill be a fitter and healthier person. And I know I will be thanks to the support off the staff here. Thankyou :-)

I rejoined this gym 8 weeks ago. Have used it on and off over the years. Myself and a work colleague decided it was time to start to get into shape. We used the gym for a week then thought we'd ask for a gym indication as on the app none available after school hours which we needed ( as work in a school) we spoke to a gentleman on the reception desk , and he said he would pass our details onto the lady who does it. She emailed me the next day and advised she could fit us both in thr next day. Her name is Lisa, she showed us around the gym and was very thorough and polite and very helpful. During the October half term, I managed to try out some day classes and daytime swimming and aqua aerobics. All of the instructors were so helpful as it was our first time, classes were great fun and made us ache the next day. We one day saw lisa , and asked if she'd could show us how to use some.different machine, and she did, again she was brilliant. The staff there are always polite , say hello, day goodbye and make general chit chat. Always feel welcome , even on the days I feel nervous about doing a new class I know ill be fine as they are all very polite. Hopefully in a year ill be a fitter and healthier person. And I know I will be thanks to the support off the staff here. Thankyou :-)

Positives first. The very small amount of staff we did see, were lovely. The pool was ok, but we booked a family fun swim which stated plenty of toys available, but we found these had to be asked for, and 3 balls were bought out, nothing else. I expect with so few staff, they can't get too much out because of time having to be spent clearing it back up. The negatives - the changing rooms (female) were so dirty. The no shoe rule is not mentioned when you arrive and it's certainly not.followed by anyone. The ladies changing rooms also seemed to be the only available female toilet in the building, where as there is a stand alone male toilet by the hall. Meaning more shoes being worn through the changing rooms. The floors were visibly dirty, nobody was in and out cleaning like you see at other Better Centres. After our swim we found there was dog poo from someone's shoe on the floor near the lockers, which i alerted staff to and the lad i spoke to was lovely and was apologetic, and said he'd tell his manager but that there were no female staff to enter the changing room and in the 40+ mins we spent in the changing rooms, it was not cleaned nor was a warning sign put up to allow people to avoid that spot at least. Nobody even came to look at it. It's my understanding you are able as staff to enter the changing rooms if you announce yourself, and wait for response. In the group changing area there was blood stained boogers (yes, really!) dried on the wall on the right side as you walk in. Unbelievable really. Really disappointing, with the right amount of staff and standards of cleanliness this place could be an asset but it's not being cared for. On leaving there was nobody at the welcome desk and I should think that if that's a regular thing, anyone can walk in there which isn't safe in today's society. I'm sorry to leave a bad review to be honest. But needs must. Do Better.