Henley Four Oaks Caravan and Motorhome Club Campsite

We decided to book a last-minute getaway between Christmas and New Year for a bit of relaxation.  Unfortunately, the check-in process was neither welcoming nor smooth and took over 30 minutes. The receptionist wasn't too happy we drove straight in as the barrier was up ? When I showed the lady my email confirmation, she asked for my membership card or proof on the app. I explained that we had just bought the motorhome and hadn't transferred everything from our old van yet. She advised me to download the app and log in to access the internet. By that time, I was flustered and had trouble remembering passwords. She insisted on seeing proof of identity, stating that failing to ask these questions would be discriminatory towards other site users. After turning our motorhome upside down, I found an old card, which proved to be useless and gave her the same info as the email ? I preferred to pay in cash, as it was a Christmas gift, but was told that ID was required for cash payments. This was never mentioned in the paperwork and I had never been asked for ID before? The receptionist saw I wasn't happy and tried to change her tone by offering me a dry mince pie and flat Buck's Fizz. By then, I really needed a brandy and just wanted to get out of there. I refused to return to the office, so my husband went in to ask if we could move. Despite there being six empty blue-pegged pitches, she made a fuss but agreed . On a positive note, the site itself was pleasant , with clean and serviceable showers and toilets. However, cleaning at peak times between 10:30 AM and 12:00 PM was inconvenient. Although you can hear the busy road, the 20-minute walk into town makes it worthwhile, being so close to Henley. We will return and have everything to hand now we know . CAMC can you update your rules to prevent other members starting off their break miserably . Sent from Outlook for iOS

We decided to book a last-minute getaway between Christmas and New Year for a bit of relaxation.  Unfortunately, the check-in process was neither welcoming nor smooth and took over 30 minutes. The receptionist wasn't too happy we drove straight in as the barrier was up ? When I showed the lady my email confirmation, she asked for my membership card or proof on the app. I explained that we had just bought the motorhome and hadn't transferred everything from our old van yet. She advised me to download the app and log in to access the internet. By that time, I was flustered and had trouble remembering passwords. She insisted on seeing proof of identity, stating that failing to ask these questions would be discriminatory towards other site users. After turning our motorhome upside down, I found an old card, which proved to be useless and gave her the same info as the email ? I preferred to pay in cash, as it was a Christmas gift, but was told that ID was required for cash payments. This was never mentioned in the paperwork and I had never been asked for ID before? The receptionist saw I wasn't happy and tried to change her tone by offering me a dry mince pie and flat Buck's Fizz. By then, I really needed a brandy and just wanted to get out of there. I refused to return to the office, so my husband went in to ask if we could move. Despite there being six empty blue-pegged pitches, she made a fuss but agreed . On a positive note, the site itself was pleasant , with clean and serviceable showers and toilets. However, cleaning at peak times between 10:30 AM and 12:00 PM was inconvenient. Although you can hear the busy road, the 20-minute walk into town makes it worthwhile, being so close to Henley. We will return and have everything to hand now we know . CAMC can you update your rules to prevent other members starting off their break miserably . Sent from Outlook for iOS

1pm check in, toilet block closed from 10.30-12 , why? . Is it for the convenience of the customer clearly not, surely an earlier check in and later block clean benefits everyone , average/low quality showers small. Its bang on a busy road obviously it's close to Henley so that helps. Lots of the usual caravanning club posters don't do this don't do that. A chap coming round to complain I hadn't made them aware of the pitch number id been there 20 minutes I was setting up , if it was that important he could have told reception himself . Jobsworths which is a common theme in these sites. In. Summary not a great site .