Shell

I used to use this garage for many years so I could get v-power but over the years the money I've lost to their constantly broken jet washes and the unpleasant nature from some of the staff I just stopped. Went in today as the car was filthy and for no reason the person who served me just seemed grumpy and sarcastic. I don't go there to make friends but whoever he was needs basic lessons in customer service.

I used to use this garage for many years so I could get v-power but over the years the money I've lost to their constantly broken jet washes and the unpleasant nature from some of the staff I just stopped. Went in today as the car was filthy and for no reason the person who served me just seemed grumpy and sarcastic. I don't go there to make friends but whoever he was needs basic lessons in customer service.

This jet wash is not user friendly, and the experience is very poor. I won’t use it again! It’s misleading and has very low pressure. Do not think that setting the jet wash to the “STOP” position will stop the timer. There is a lot of small writing to go through if you’re going for the first time. However, with a queue of cars waiting after me, I didn’t go through it and washed about 3 minutes out of 6, then placed it on ”STOP” as it was covered in foam and wanted to use just the brush. However, after using it for only 2-3 minutes, I tried to use the rinse function, but surprisingly it seemed to not work anymore. I explained this to the gentleman at the till who said that the timer doesn’t stop even if I put it on “STOP”. As such, I had to pay another wash so I can rinse my tiny car (Peugeot 108!). While rinsing, the pressure was very low and didn’t manage to do it properly. I’ll definitely never use this place again. It’s a joke! I just cannot understand why such poor service. I guess I used Shell for too long.