Olympia Leisure Centre and Spa

Attended regular swimming sessions over the summer, but recently been completely put off for 2 reasons and will not go back. Mainly since schools started, they OVERCROWD the SWIM FOR ALL sessions in the afternoon where all lanes are taken away for school lessons and anyone that booked SWIM FOR ALL (today there was 25 of us) were crammed into the side, which was made even smaller at 6.15pm. This is not realistic or enjoyable because that section is used by kids and adults with babies so you can't swim in a lane one by one like you do when the FAST OR SLOW lanes are open, rather you try to avoid being kicked. SO, the staff should leave at least one sectioned off SLOW LANE for people that want to swim. I was in a group of 4, as there was no space to swim, we left after 20mins and we wanted a refund, which was not given so I feel robbed to be honest as its not fair to pay nearly 20 quid for 20mins. The manager on duty 'Martin' was completely disrespectful, condescending, repetitive and UNPROFESSIONAL. He accused me of being disrespectful from begining after we had to wait 15mins for him because he was extremely 'busy' talking to colleagues, and the man at the reception who was very friendly and helpful but couldn't help with a refund, kept saying go over to the door to the pool (restricted for staff only) and get Martin. So I tried getting Martin, and basically got told in a rude manner to wait as he's extremely busy and he'll get to us when he's got time. He then refused to listen to the problem (as just explained above) and provide an acceptable solution, rather kept repeating several times how I booked the wrong session and I should book the Fitness session and how this is normal (getting bashed in the face by others and going to a swimming pool to not swim), which I explained is not right for several reasons. Additionally the times that fitness sessions are offered are ridiculous, either really early or late in the day. So will try one of the other Swimming pools in Belfast or surrounding areas, and Olympia really needs to get better management....

Attended regular swimming sessions over the summer, but recently been completely put off for 2 reasons and will not go back. Mainly since schools started, they OVERCROWD the SWIM FOR ALL sessions in the afternoon where all lanes are taken away for school lessons and anyone that booked SWIM FOR ALL (today there was 25 of us) were crammed into the side, which was made even smaller at 6.15pm. This is not realistic or enjoyable because that section is used by kids and adults with babies so you can't swim in a lane one by one like you do when the FAST OR SLOW lanes are open, rather you try to avoid being kicked. SO, the staff should leave at least one sectioned off SLOW LANE for people that want to swim. I was in a group of 4, as there was no space to swim, we left after 20mins and we wanted a refund, which was not given so I feel robbed to be honest as its not fair to pay nearly 20 quid for 20mins. The manager on duty 'Martin' was completely disrespectful, condescending, repetitive and UNPROFESSIONAL. He accused me of being disrespectful from begining after we had to wait 15mins for him because he was extremely 'busy' talking to colleagues, and the man at the reception who was very friendly and helpful but couldn't help with a refund, kept saying go over to the door to the pool (restricted for staff only) and get Martin. So I tried getting Martin, and basically got told in a rude manner to wait as he's extremely busy and he'll get to us when he's got time. He then refused to listen to the problem (as just explained above) and provide an acceptable solution, rather kept repeating several times how I booked the wrong session and I should book the Fitness session and how this is normal (getting bashed in the face by others and going to a swimming pool to not swim), which I explained is not right for several reasons. Additionally the times that fitness sessions are offered are ridiculous, either really early or late in the day. So will try one of the other Swimming pools in Belfast or surrounding areas, and Olympia really needs to get better management....

Tried yoga here was absolutely fantastic instructor was brilliant giving variations of beginners and intermediate for each pose, very peaceful is on the top floor. Part of my all inclusive Gll better membership cant wait to avail of what else is on offer. Next stop spa experience! 👍 Having spent few hours over two days to make a booking for the spa, partly due to my phone being broke, was told to come the following day around 2.30! So the girl explained a few things again registered me on the computer in the spa department now 3pm told me then to come come back at 3.45 so sat in my car till then left my two towels, went to spa, my towel was drenched, when I went to get showered asked the girl for another one, No unfortunately we can only give one! I had two with me and left them at my car as the girl stated we provide towels flip flops, would advise to bring your own towels even better a dressing gown in the towel material be handy. Steam room was out of use, ice room is a bowl of ice only, the showers and changing room is about the size of a disabled toilet! In there you have lockers on one side seating on the other & 3 showers were you must keep hitting the button for water as it goes off about every 5-6 seconds no shampoo or conditioner in either. The decor is beautiful, spa I dont know experience yes, definitely one I'm now thankful is now behind me. Cancelling my membership was another story, told I couldn't cancel until I played the £3 no show fee for a class I did not book. Between the spa receptionist and call handler hospitality at its worst!!! 👎👎👎👎👎I have worked in hospitality for twenty years, making life more difficult for a person does not come into it anywhere! I would suggest staff be trained in hospitality they will learn alot. It's all about making things as straightforward for the individual availing of your services I hope everyone who attends this place of business has a better experience than I did.