Embankment Service Station

It cost nothing to be nice to people. Used the car wash and the machine got stuck. I wasnt sure if to get out of the car so I phoned the staff and the girl on the phone said she will come soon. After a few minutes wait I went inside and same person said that I was told she will come and to move as she is serving other people, said that her colleague was on break. I asked for the refund as was in a rush but was told that isnt possible. When the fella came out he resumed the machine he put the shortest programme while I paid for the more advanced one. I asked for the refund of the difference after and again was refused as it 'came of my card' lol and I can come back tomorrow morning to speak to a manager. Really poor service; its not the first time of a poor experience on that station and I generally would avoid this place.

It cost nothing to be nice to people. Used the car wash and the machine got stuck. I wasnt sure if to get out of the car so I phoned the staff and the girl on the phone said she will come soon. After a few minutes wait I went inside and same person said that I was told she will come and to move as she is serving other people, said that her colleague was on break. I asked for the refund as was in a rush but was told that isnt possible. When the fella came out he resumed the machine he put the shortest programme while I paid for the more advanced one. I asked for the refund of the difference after and again was refused as it 'came of my card' lol and I can come back tomorrow morning to speak to a manager. Really poor service; its not the first time of a poor experience on that station and I generally would avoid this place.

Friendly staff, good prices for fuel and snacks. Roller and powerhose car wash available here. Air, screenwash and vacuum also available.