Third Space Tower Bridge

At the beginning, everything was going fairly well and I tried to remain understanding despite some technical issues (the sauna being out of order for several months, the chairs in the changing rooms disappearing and being swapped around, etc.). I told myself these things happen and let it go, even though I was paying a full monthly membership without access to all the services. The real problem came when I had an issue with my membership renewal, which was not my fault. I received an email saying I no longer had access, so I did not use the gym. Despite this, they kept pressuring me to pay for a full month’s membership that I never used. I later realised that some of their emails had gone into my spam folder, so there had clearly been a communication issue. But when I discovered this, I genuinely tried to explain the situation and find a solution. Instead of listening, they stood their ground and refused to understand. I find this unacceptable for a gym that claims to promote vitality and well-being. When everything is fine, there is no problem. But the moment you need a minimum of humanity and understanding, there is no one there. The customer service is very poorly managed and hides behind automated procedures. If you are simply looking for a gym that takes your monthly payments without any real care, then you can go there. But if you want a place that is human, attentive and respectful of its members, I strongly advise against it.

At the beginning, everything was going fairly well and I tried to remain understanding despite some technical issues (the sauna being out of order for several months, the chairs in the changing rooms disappearing and being swapped around, etc.). I told myself these things happen and let it go, even though I was paying a full monthly membership without access to all the services. The real problem came when I had an issue with my membership renewal, which was not my fault. I received an email saying I no longer had access, so I did not use the gym. Despite this, they kept pressuring me to pay for a full month’s membership that I never used. I later realised that some of their emails had gone into my spam folder, so there had clearly been a communication issue. But when I discovered this, I genuinely tried to explain the situation and find a solution. Instead of listening, they stood their ground and refused to understand. I find this unacceptable for a gym that claims to promote vitality and well-being. When everything is fine, there is no problem. But the moment you need a minimum of humanity and understanding, there is no one there. The customer service is very poorly managed and hides behind automated procedures. If you are simply looking for a gym that takes your monthly payments without any real care, then you can go there. But if you want a place that is human, attentive and respectful of its members, I strongly advise against it.

Best gym experience I have ever had! Never overcrowded, always clean, friendly staff and fantastic classes on all of the time! Plenty of gym equipment so I am never waiting for something to be free, and so many diverse classes regularly throughout the day to fit with my schedule. Plus the changing rooms are always equipped with what I need incase I forget something. Very happy I joined, as the atmosphere keeps my motivation to go high!