Park Plaza London Waterloo

Our stay at the Waterloo Park Plaza Hotel was generally pleasant. The breakfast and dinner served in the restaurant were of very good quality, and the concierge team were consistently friendly and helpful. There were, however, some service-related issues. We were asked to book a swimming pool time, although no such information was provided during the booking process or at check-in. Additionally, in the restaurant we were asked to wait to be seated, but no staff member was available at the time despite unreserved tables being free. The response from staff after we raised our concerns was professional and appreciated. Housekeeping staff were excellent—our room was cleaned daily and maintained to a high standard. The hotel facilities were good overall. Although parking is limited (approximately seven spaces), the option to pay separately for on-site parking was convenient for us, particularly when travelling with children. However, the hotel does not offer a dedicated play area for children. One drawback was the lack of privacy in our third-floor room, as the nearby building was very close and required us to keep the curtains closed throughout our stay. Overall, the hotel offers good facilities, quality food, and attentive staff in many areas, with some opportunities for improvement in communication, service consistency, and room privacy.

Our stay at the Waterloo Park Plaza Hotel was generally pleasant. The breakfast and dinner served in the restaurant were of very good quality, and the concierge team were consistently friendly and helpful. There were, however, some service-related issues. We were asked to book a swimming pool time, although no such information was provided during the booking process or at check-in. Additionally, in the restaurant we were asked to wait to be seated, but no staff member was available at the time despite unreserved tables being free. The response from staff after we raised our concerns was professional and appreciated. Housekeeping staff were excellent—our room was cleaned daily and maintained to a high standard. The hotel facilities were good overall. Although parking is limited (approximately seven spaces), the option to pay separately for on-site parking was convenient for us, particularly when travelling with children. However, the hotel does not offer a dedicated play area for children. One drawback was the lack of privacy in our third-floor room, as the nearby building was very close and required us to keep the curtains closed throughout our stay. Overall, the hotel offers good facilities, quality food, and attentive staff in many areas, with some opportunities for improvement in communication, service consistency, and room privacy.

This was my first time visiting and staying at this hotel in London during Christmas, and it was truly an amazing experience. From the moment I arrived, everything was perfect, and I felt very welcomed. A lot of thanks to the whole hotel team for making my stay so special during the holiday season The hotel itself was wonderful beautiful, comfortable, and full of a great Christmas atmosphere. The breakfast was absolutely wonderful, with great quality and variety. A special thanks to Maida and Frank, who were amazing and made breakfast even more enjoyable with their kindness and excellent service I would also like to especially mention Hussein, who works in the swimming pool he was extremely helpful, friendly, and professional, and his support really made a difference during my stay Overall, this was an unforgettable first experience at this hotel. Many thanks to everyone for the amazing service. I truly enjoyed my stay and would highly recommend this hotel to anyone visiting London, especially during Christmas😉