InterContinental London - the O2 by IHG

We booked a spontaneous 3D2N stay at the InterContinental in London for my birthday weekend — a little “why not?” moment to celebrate. The views and location were lovely, but a few things made the stay feel less special than we hoped. We were initially told that breakfast would be £25 per person for the whole stay, but we were later charged £80, which felt disappointing and misleading. Some of the room essentials were missing too. After a small mishap with my dress, I couldn’t find a garment or sewing kit, and even basics like toothbrushes and toothpaste weren't provided — something I usually expect at a hotel of this level. At both breakfast and the Skybar, we were given the bill before we’d even finished ordering or eating. It left us feeling rushed and slightly uncomfortable, especially during what was supposed to be a relaxed birthday weekend. The shower leaked quite a bit, and we had to use multiple towels just to prevent the floor from becoming slippery. We were also surprised to find that parking was £52 per night, seemingly regardless of how long the car is actually parked — something to be aware of if you’re driving. Overall, it felt like we mainly paid for the view and the location rather than the full 5-star experience. I truly hope these details improve, because the hotel has so much potential to offer a genuinely memorable stay. Oh, forgot to mention the lovely housekeeper or room attendant who greeted us in the morning Nov 30 floor 14.

We booked a spontaneous 3D2N stay at the InterContinental in London for my birthday weekend — a little “why not?” moment to celebrate. The views and location were lovely, but a few things made the stay feel less special than we hoped. We were initially told that breakfast would be £25 per person for the whole stay, but we were later charged £80, which felt disappointing and misleading. Some of the room essentials were missing too. After a small mishap with my dress, I couldn’t find a garment or sewing kit, and even basics like toothbrushes and toothpaste weren't provided — something I usually expect at a hotel of this level. At both breakfast and the Skybar, we were given the bill before we’d even finished ordering or eating. It left us feeling rushed and slightly uncomfortable, especially during what was supposed to be a relaxed birthday weekend. The shower leaked quite a bit, and we had to use multiple towels just to prevent the floor from becoming slippery. We were also surprised to find that parking was £52 per night, seemingly regardless of how long the car is actually parked — something to be aware of if you’re driving. Overall, it felt like we mainly paid for the view and the location rather than the full 5-star experience. I truly hope these details improve, because the hotel has so much potential to offer a genuinely memorable stay. Oh, forgot to mention the lovely housekeeper or room attendant who greeted us in the morning Nov 30 floor 14.

Fantastic hotel set in possibly the best location in London, the direct access to the o2 made shopping easy and convenient. Parking was reasonable and right at the entrance. Our room was amazing with a view from directly above the o2, triple aspect windows so views all around the area. The room was a good size and very comfortable, comfy bed and very clean. Bathroom had both a twin shower and a separate bath. Breakfast choices were excellent with a wonderful open view of the river and finance district. Staff were very friendly and immediately courteous, desk service was swift. Location was great to travel into the city. Overall excellent experience and we will return.