Aloft London Excel

Stayed here a few nights with husband and 2 small kids aged 3 and 6. Our room had 2 double beds and a shower room with shower gel and shampoo. Black out blinds and little fridge and kettle . The bed was clean and very cozy. We had booked last minute and was greeted by Harry on front desk. Who was very welcoming and smiling. It was the start of a wonderful first stay. The suna and steam room are great size and lovely . And the swimming pool was great and good temperature for the kids. Good transport links to the greenwhich o2. Our stay came with breakfast. Great options and fresh food. Lovely service especially form a young slim black boy with short hair, Indian lady and a girl from Hong Kong named Anisha. Was all lovely … no complaints. Chinese restaurant round the corner as we didn’t stay for dinner only had booked breakfast. Would return. Thank you!

Stayed here a few nights with husband and 2 small kids aged 3 and 6. Our room had 2 double beds and a shower room with shower gel and shampoo. Black out blinds and little fridge and kettle . The bed was clean and very cozy. We had booked last minute and was greeted by Harry on front desk. Who was very welcoming and smiling. It was the start of a wonderful first stay. The suna and steam room are great size and lovely . And the swimming pool was great and good temperature for the kids. Good transport links to the greenwhich o2. Our stay came with breakfast. Great options and fresh food. Lovely service especially form a young slim black boy with short hair, Indian lady and a girl from Hong Kong named Anisha. Was all lovely … no complaints. Chinese restaurant round the corner as we didn’t stay for dinner only had booked breakfast. Would return. Thank you!

Stayed here for an event that was taking place for the whole weekend. It’s a nice hotel and very convenient location for DLR + Excel Centre. There was a few things though that made the rating lower. First night we stayed we went to the restaurant to eat. Whilst the service + food was good, we didn’t really expect staff to essentially push us to verbally give a positive review, along with asking to do the same online. Then around 9pm, we had someone knock the door and after answering it tell one of our group that “I know you are all excited for comic con, but can you please keep the noise down” We believe this was maybe the hotel manager, but we were all just chatting at a reasonable indoor voice volume and it was only our friend that was preparing hot drinks near the door, that seemed to have warranted this ‘complaint’ as the talking would have been louder if you was right by the door. To note - throughout our stay we heard doors slamming, people running up and down the hallways and on the Saturday those that were staying next to us were having a full on karaoke session and banging against the wall. We were there for the event but not for the same reasons as potentially other guests so assumptions were definitely made about us. After returning to our room each evening after a long day working the event, we would find that not enough towels were provided, being given chamomile tea when we had used the breakfast tea supply only, and finding what looked like a purple juice stain on some of the bed sheets. The light where the coffee/tea was stored kept turning on and off throughout the night which felt like someone else was in the room. Also the WiFi + tv was rubbish- not really great if you wanted to connect any devices. Would we stay again? Maybe, but we have stayed in other hotels around the area that whilst are not as close as this one to the Excel, we had better experiences.