Norfolk County Council Adult Social Services

Absolutely appalling service, grandmother been officially diagnosed with Vascular Dementia and they treated her like an average elderly woman with sound mind who seemed only slightly forgetful. Anyone who knows what Dementia and Alzheimer’s entails there is a lot of complexity that comes with it and gets worse not better, in my grandmothers case she is in denial that there is anything is wrong with her and lies out of pride or fear etc or doesn’t know what she is saying at all in most cases or makes sense. The social worker didn’t take it seriously enough in my eyes and the carers were a waste of time as they literally did NOTHING other then get her up, make her tea, give her meds. Grandmother is delusional she says she is independent but in reality is not. She has all the typical signs and behaviours of Vascular Dementia and they seemed oblivious to it scoring 0 on her care needs form. A male carer came in which I thought was off, grandmother has dementia and carers were assigned to wash and dress her and having a male do that with a woman with Dementia isn’t right in itself, i personally don’t think so. Yes in hospital male nurses is different but you catch my drift. She gets very disoriented most of the time especially when waking up any time of day, suffers hallucinations, paranoia and delusions. Lies, is always agitated or anxious, does other strange things which is very dementia related. I have researched a lot and obviously more knowledgeable then adult social services which is a joke in itself. Not taking struggling family into consideration at all, offering no support for us to help with the situation we are in. And funny fact we have security and nanny cameras to prove this. Absolutely disgraceful.

Absolutely appalling service, grandmother been officially diagnosed with Vascular Dementia and they treated her like an average elderly woman with sound mind who seemed only slightly forgetful. Anyone who knows what Dementia and Alzheimer’s entails there is a lot of complexity that comes with it and gets worse not better, in my grandmothers case she is in denial that there is anything is wrong with her and lies out of pride or fear etc or doesn’t know what she is saying at all in most cases or makes sense. The social worker didn’t take it seriously enough in my eyes and the carers were a waste of time as they literally did NOTHING other then get her up, make her tea, give her meds. Grandmother is delusional she says she is independent but in reality is not. She has all the typical signs and behaviours of Vascular Dementia and they seemed oblivious to it scoring 0 on her care needs form. A male carer came in which I thought was off, grandmother has dementia and carers were assigned to wash and dress her and having a male do that with a woman with Dementia isn’t right in itself, i personally don’t think so. Yes in hospital male nurses is different but you catch my drift. She gets very disoriented most of the time especially when waking up any time of day, suffers hallucinations, paranoia and delusions. Lies, is always agitated or anxious, does other strange things which is very dementia related. I have researched a lot and obviously more knowledgeable then adult social services which is a joke in itself. Not taking struggling family into consideration at all, offering no support for us to help with the situation we are in. And funny fact we have security and nanny cameras to prove this. Absolutely disgraceful.