Abbey Leisure Complex

It’s basically a game of chance for whether the pool will be open or not when you arrive. They need to sort the timetable out - it’s so consistently wrong that it’s worse than useless and you can’t phone anybody to check. 3 times in the last 3 months I’ve wasted a trip there only to be told the pool is closed when I arrived (at 4pm when the website very clearly says it’s open for lane swimming until 6 - turns out it shut at 3:30). Incredibly frustrating and not a word of apology from any of the staff.

It’s basically a game of chance for whether the pool will be open or not when you arrive. They need to sort the timetable out - it’s so consistently wrong that it’s worse than useless and you can’t phone anybody to check. 3 times in the last 3 months I’ve wasted a trip there only to be told the pool is closed when I arrived (at 4pm when the website very clearly says it’s open for lane swimming until 6 - turns out it shut at 3:30). Incredibly frustrating and not a word of apology from any of the staff.

We booked the small pool for our daughter and us for an hour this afternoon. We were not warned on the booking interface that half the pool would be closed due to swimming lessons. The fee was the same as any other time when you have the entire small pool. A lot of parents were staring at the pool, some were taking pictures of others, not just the children. There was a parent who openly laughed about someone's full body swimming dress and took a picture of it. There was a time when there were 12 of us in the half of the small pool. It was terribly uncomfortable while the benches were full of parents. The changing room area was very cold. The water in the shower can be hardly called lukewarm, and it has to be restarted every 7 seconds. Ridiculous. Overall, this was a really disappointing experience.