Virgin Active

I wish I had moved gyms to Virgin years earlier. I'm so impressed with the quality of all the staff. The changing rooms are clean and spacious. If you are a serious swimmer you are well catered for. The pool is first class and there's plenty of training equipment as well as a swim club.

I wish I had moved gyms to Virgin years earlier. I'm so impressed with the quality of all the staff. The changing rooms are clean and spacious. If you are a serious swimmer you are well catered for. The pool is first class and there's plenty of training equipment as well as a swim club.

Great building. Generally lovely staff. Very poor experience this evening. Given several warnings the sauna, steamroom, pool, changing facilities and gym floor were all closing at 9:45. Since when has the gym floor been included in this list? Google (& our contracts that we signed) state the closing time as 10pm. When I complained face to face it was explained that this was to give people time to leave the gym. Not acceptable. While I get closing the pool, sauna and steamroom 15 minutes early, the gym and shower should not. We have been members for over 20 years way back then, staff were kept on 15 minutes to do any tidying up after closing. Why can this not be done now? You invest in new equipment but not in people to maintain it. My membership has gone up to cover the refurbishment and since the standards have slipped in all areas. The cleanliness is horrific; I was told the cleaning is now outsourced and you have experienced problems. This is not acceptable. Deep cleaning should be done out of opening hours. I visit the gym first thing in the mornings too and the showers are filthy (grime, bits of fluff and body hair clearly not washed away). While some of the new equipment is good, some has not been properly designed so for example, some pulleys often render other equipment useless. Some of the benches also have loose screws. This topped off by a significant increase in student members who do not know how to put equipment away leads to the gym floor being left untidy for staff members who are lifeguards having to put things away. Perhaps members should be reminded to look after the equipment and put it back when they have finished? After all a life guard’s job is to life guard. It is not to grumpily tell members to leave the gym floor before the advertised closing time.