Waterlily Brow & Beauty Studio

I was gifted a float session at Waterlily Beauty & Brow and was really looking forward to a relaxing experience. Unfortunately, I was quite disappointed by both the hygiene standards and how a situation was handled afterwards. Upon entering the room, I noticed the shower was not clean and lacked basic amenities like shampoo and conditioner. I also pointed out a used tampon in the shower to the staff — something that should never happen in a spa setting. To my surprise, I later received a message implying that I had left the item behind and was menstruating during the float — which I was not. The tone of the message felt accusatory and inappropriate, especially considering I was the one who raised the hygiene concerns in the first place. It also referenced a $1500 fee, which felt unnecessarily intimidating given the circumstances. While I understand the importance of cleanliness and respecting policies, I believe this could have been handled with more professionalism and care. It left me feeling uncomfortable and judged, rather than relaxed and cared for — which is what a wellness experience should offer. I hope the business takes this feedback on board to improve both their hygiene standards and how sensitive issues are addressed with clients.

I was gifted a float session at Waterlily Beauty & Brow and was really looking forward to a relaxing experience. Unfortunately, I was quite disappointed by both the hygiene standards and how a situation was handled afterwards. Upon entering the room, I noticed the shower was not clean and lacked basic amenities like shampoo and conditioner. I also pointed out a used tampon in the shower to the staff — something that should never happen in a spa setting. To my surprise, I later received a message implying that I had left the item behind and was menstruating during the float — which I was not. The tone of the message felt accusatory and inappropriate, especially considering I was the one who raised the hygiene concerns in the first place. It also referenced a $1500 fee, which felt unnecessarily intimidating given the circumstances. While I understand the importance of cleanliness and respecting policies, I believe this could have been handled with more professionalism and care. It left me feeling uncomfortable and judged, rather than relaxed and cared for — which is what a wellness experience should offer. I hope the business takes this feedback on board to improve both their hygiene standards and how sensitive issues are addressed with clients.