Rendezvous Hotel Perth Scarborough

I'm a Scarborough local and thought I'd book a couple nights to experience Scarborough from a different perspective. Negatives: I paid extra for a ocean view which was good but I couldn't see the sunset from my balcony sadly. (Recommend sunset view) The booking said "double bed" and I paid for a couples room but it was two single beds put together which was quite uncomfortable since you sink inbetween. The ironing board was broken and didn't stand up as the leg welds were rusted and broken. The shower hose was damaged and leaked. The TV didn't let you use a HDMI which was annoying at night before bed. Room service food is highly priced. Only one escalator worked, from the Scarborough entrance and the main entrance was close due to renovations. The pool was out of action due to renovations. Positives: The room service food (Wagyu burger) was tasty. The provided body and hair soaps & moisturisers were nice. The view was good seeing half the beach towards Hilary's and Scarborough's new developments. All in all I would stay again but I would need to confirm an actual double bed, sunset view and top floor allocation.

I'm a Scarborough local and thought I'd book a couple nights to experience Scarborough from a different perspective. Negatives: I paid extra for a ocean view which was good but I couldn't see the sunset from my balcony sadly. (Recommend sunset view) The booking said "double bed" and I paid for a couples room but it was two single beds put together which was quite uncomfortable since you sink inbetween. The ironing board was broken and didn't stand up as the leg welds were rusted and broken. The shower hose was damaged and leaked. The TV didn't let you use a HDMI which was annoying at night before bed. Room service food is highly priced. Only one escalator worked, from the Scarborough entrance and the main entrance was close due to renovations. The pool was out of action due to renovations. Positives: The room service food (Wagyu burger) was tasty. The provided body and hair soaps & moisturisers were nice. The view was good seeing half the beach towards Hilary's and Scarborough's new developments. All in all I would stay again but I would need to confirm an actual double bed, sunset view and top floor allocation.

Booked a room there about 2 weeks ago, when there neither escalators nor their elevators to reception were in service. Room service took over an hour to arrive, and was served what seemed like packaged food. Our rooms were not cleaned throughout the day. We had no fresh towels because of this. Tried to call reception 6 times to grab some, and no answer. Waited an hour and still couldn't get through. We ended up going down there ourselves and still had to wait in a 20 minute line for towels. We were called by reception twice, and told that we couldn't use their TV as it was "Too loud" - one of the times was at 5pm, the volume was set to 30, the second time was at 8pm and the volume was only 20... I attempted to confront reception about this, as this is supposed to be a facility we can use, and I was approached by the rude reception manager who accused me of "breaching my contract" by using it. I asked her multiple times to show me where my contract had been breached, to which she couldn't do. The manager was never able to provide any proof or evidence to back her claim of us breaching contract. I had paid a lot of money to be able to use these facilities, and as I tried to explain that to her, instead of listening to me, she threatened to kick me out of the hotel, and walked away midst conversation. Her behaviour and attitude was absolutely disgusting. As a manager, she should be trying to make every guest feel welcome, and I was treated the complete opposite. Not an ounce of kindness was shown from her, and it seems other guests were treated as a priority over us. Waited 10 days after my visit and didn't receive my deposit back. I had to call the hotel myself, only to find they hadn't released the payment until my call. Everything about this hotel is atrocious. I would not recommend to anyone.