Crown Towers Melbourne

For the past seven years, my niece and I have stayed at Crown Towers annually for 2–3 nights to celebrate our combined birthdays, always booking a Premier Room. Aside from consistently dirty windows, the experience has repeatedly been a genuine five-star stay. This year, I stayed for three nights over Christmas with my cousin, booking a Studio Room. While the windows were spotless and the small walk in dressing room fantastic, everything else fell well short. Despite astronomical Christmas rates, my room (1025) was tired, dated, and clearly overdue for refurbishment. Issues included chipped furniture, stained upholstery, marked and dusty lampshades, mould in the shower, marked and dated power points, a missing desk lamp. The bathroom amenity box was heavily marked and scuffed, with visible stains and wear. The in-room amenities were abysmal. Toilet paper and tissues were thin and of poor quality. Opening the tea and coffee drawer felt more like a budget motel than a five-star hotel. Sparse condiments, no napkins, and poor presentation were completely unacceptable for a five-star hotel and particularly for the nightly rate charged. Overall, I was exceptionally disappointed. Lesson learned: insist on a recently renovated room. Positives: location is spectacular; dining at Conservatory, Gradi and Rockpool was excellent; service, spa and pool were all excellent.

For the past seven years, my niece and I have stayed at Crown Towers annually for 2–3 nights to celebrate our combined birthdays, always booking a Premier Room. Aside from consistently dirty windows, the experience has repeatedly been a genuine five-star stay. This year, I stayed for three nights over Christmas with my cousin, booking a Studio Room. While the windows were spotless and the small walk in dressing room fantastic, everything else fell well short. Despite astronomical Christmas rates, my room (1025) was tired, dated, and clearly overdue for refurbishment. Issues included chipped furniture, stained upholstery, marked and dusty lampshades, mould in the shower, marked and dated power points, a missing desk lamp. The bathroom amenity box was heavily marked and scuffed, with visible stains and wear. The in-room amenities were abysmal. Toilet paper and tissues were thin and of poor quality. Opening the tea and coffee drawer felt more like a budget motel than a five-star hotel. Sparse condiments, no napkins, and poor presentation were completely unacceptable for a five-star hotel and particularly for the nightly rate charged. Overall, I was exceptionally disappointed. Lesson learned: insist on a recently renovated room. Positives: location is spectacular; dining at Conservatory, Gradi and Rockpool was excellent; service, spa and pool were all excellent.

An unforgettable luxury experience at Crown Towers Melbourne Once again, Crown Towers Melbourne delivered an absolutely exceptional stay for our family. This has become a much-loved annual Christmas tradition, and every year it somehow feels even more special. We were thrilled to be upgraded to a Crystal Villa, and the room was nothing short of breathtaking. Beautifully designed, incredibly spacious, and finished to the highest standard, it felt like a true luxury retreat. The steam shower was a standout feature, and the sheer amount of space made the stay so comfortable and relaxing for our whole family. The luxurious touches truly set the Crystal Villas apart — having a private elevator and private access directly through to the pool made the experience feel exclusive and incredibly special. Those details really elevate the stay and make you feel completely pampered. The service in the Crystal Club was absolutely outstanding and deserves special mention. The team went above and beyond with thoughtful details and personal touches that made our children feel genuinely welcome and special, which meant so much to us as a family. That level of care and attentiveness truly sets Crown Towers apart and makes the experience unforgettable. A small thing to be aware of (mentioned only for clarity): while we had Crystal Club access, we had assumed all food and drinks were included. We were charged for some drinks during the high tea service — not a major issue at all, just something for future guests to be aware of. Overall, the room quality was exceptional, the service was flawless, and we were extremely happy with our stay. Crown Towers continues to exceed expectations, and this was another wonderful five-star experience for our family. We already can’t wait to return again next Christmas. ✨