Cocoon Spa

If you don't gel with abrupt people, this isn't the place for you. You're paying for a service, but they act like you're bothering them, just walking through the door. Every time I've had a service, they've either been short-staffed, or made a booking error, or running behind etc (this has happened on at least 5 occasions). I don't mind waiting, I'm chilled out, I understand things can go wrong. But to then be met with rudeness like they've had to go above and beyond to accommodate me, when I am in fact the one accommodating them (even though I'm punctual) and paying them, it's frustrating. They're my local, but even this chilled gal's at her end with this. I'm paying to de-stress, not to be amped up walking in and walking out. The services are good, I've only had one rough service, a facial, she kept rubbing my face down with a dry towel, and the edging was too abrasive for my soft/thin face skin. This was a one-off on one of the days when they made a booking error.

If you don't gel with abrupt people, this isn't the place for you. You're paying for a service, but they act like you're bothering them, just walking through the door. Every time I've had a service, they've either been short-staffed, or made a booking error, or running behind etc (this has happened on at least 5 occasions). I don't mind waiting, I'm chilled out, I understand things can go wrong. But to then be met with rudeness like they've had to go above and beyond to accommodate me, when I am in fact the one accommodating them (even though I'm punctual) and paying them, it's frustrating. They're my local, but even this chilled gal's at her end with this. I'm paying to de-stress, not to be amped up walking in and walking out. The services are good, I've only had one rough service, a facial, she kept rubbing my face down with a dry towel, and the edging was too abrasive for my soft/thin face skin. This was a one-off on one of the days when they made a booking error.