Mudgeeraba Aquatic Centre

Friendly staff, clean pool & facilities. The outdoor pool is partially shaded which is great, and 25m which is good for someone like me who’s getting back into swimming :)

Friendly staff, clean pool & facilities. The outdoor pool is partially shaded which is great, and 25m which is good for someone like me who’s getting back into swimming :)

My son and I joined swimming lessons in April 2023 at Mudgeeraba Aquatic Centre when he turned 2 years old. We chose this place not just because we live in the neighborhood, but also because of its cozy environment, the water playground where kids can play after the lesson, and the great playground outside the pool. My older daughter, who is 9, learned how to swim here when she was little, and I remembered how friendly the staff were. However, this time, the experience was completely different. After a year of swimming lessons, we decided to stop because my son had completely lost interest. Throughout the year, the lessons were taught by the same instructor, with exactly the same activities in the exact same order, which didn't engage my son. Additionally, we had a total of four makeup lessons that needed to be scheduled before our contract ended. When I called the reception, the lady informed me that I had to book all my makeup lessons before my contract ended, which was within two weeks. However, when I tried to make the bookings, she said the classes were all full. She suggested I call at 7 am that morning to check for any cancellations. Despite another lady already booking me a lesson, she later said my son couldn't attend because it was outside of our contract date, and we weren't covered by their insurance anymore. Essentially, one of the booked makeup lessons had to be canceled by her. So makeup lessons needed to be booked before our contract ended because we weren't covered by insurance, but if the classes were full, we couldn't attend. She kept repeating that this was in the contract. This left me thinking about their customer service experience and their policies buried in the fine print. They didn't offer me a solution, and their "this is what it is" attitude was frustrating. I even considered calling to offer to cover the insurance for us to continue using the pool after our contract ended if that was their concern. However, in the end, I didn't bother to call as I found it too frustrating.