BIG4 Toowoomba Holiday Park

I have stayed here twice now, when I brought the kids it was amazing for their pool and playground and jumping pillows. The place itself is also it a quiet area. Reception was always helpful and very friendly. However both times I’ve stayed the cabins are always filthy, cups that haven’t been washed, linen with hair all over it, the toilet seat was sticky with hair and yellow substance and the shower not much better, even with a “we’ve serviced your room card” the same day. Would be a good place to stay if there was a little love and cleanliness behind it.

I have stayed here twice now, when I brought the kids it was amazing for their pool and playground and jumping pillows. The place itself is also it a quiet area. Reception was always helpful and very friendly. However both times I’ve stayed the cabins are always filthy, cups that haven’t been washed, linen with hair all over it, the toilet seat was sticky with hair and yellow substance and the shower not much better, even with a “we’ve serviced your room card” the same day. Would be a good place to stay if there was a little love and cleanliness behind it.

Do not book here - our stay was 1-6 Oct 25. It is the worst maintained park we have ever stayed in, and should not be a BIG4. We should’ve looked at Reviews before booking. I gave only 1 star because of generally quiet location, proximity to shops and Toowoomba city, and pleasant interactions with office and cleaning staff. 1. Communication. Days prior to arrival leaving phone and website messages to extend booking went unanswered, until we phoned the AH Emergency number to night manager so our request would be actioned. A return call the next day finally gave an apology with an explanation that the park was recently sold as the excuse for poor staff handling. We hoped that this would be the only negative for our stay , but this was not to be . 2. Sale of property. If true, then the previous owner has withheld not completing badly needed maintenance. These are: a. Women’s showers - badly dripping outdated old-style shower roses wasting valuable water, a light sensor which does not turn on in quite dim conditions limiting shower use ,( when the men’s light always turns on when entering!), I noticed a shower wall with a sticker from a swimsuit/underwear liner that a lazy foul patron has just stuck it on a wall, but the cleaning staff have not removed and has been there the whole 5 day stayover. The bathroom smells like it needs a good dose of bleach down the drains. Which maintenance installer would think to put soap dispensers and hand dryers at 1.6 m high? No common sense. Where children cannot reach and water drips down your arm while using dryer. More modern eco shower roses would save water wastage. Surely even if patrons have not complained or reported the dripping roses and light faults the cleaning staff should have. So a response on day 3 saying that repairs would have to wait for the maintenance staff is an excuse to send me on my way, when this already should’ve been identified, reported and a maintenance person allocated to the job. b. Small sites. We have a 8m motor home and a car. While the site was fine for our motorhome- just!; the car had to be parked across front of concrete area , as the parking as per the site map should’ve been between our concrete path and the next van, but this was too close to open car doors without impacting our side curtain. c. The internet only works in the camp kitchen area. Hot spotting doesn’t work either. Very poor connectivity and likely the cheapest plan. So the advertised Free Wifi is useless and misleading. d. The roads in the far east of the park have potholes so big and wide and deep - in deplorable condition requiring urgent repairing. e. No yellow bin for recycling. Very poor and disappointing not to have this available. In general this park is in poor run down old condition requiring significant repairs and maintenance, and funds to improve it. We didn’t even bother to try pool, BBQ or camp kitchen. Whilst this is in a quiet location, I would not come again nor advise anyone else to either. Bathroom cleanliness and maintenance is our most important item in a caravan park. Sadly, this park is way off the mark which does nothing to attract repeat customers.