Vibe Hotel Darwin Waterfront

Checked in for four days from Brisbane great location central to restaurants waterpark in the city centre. Easy access to transport. Amenities, bedding towels or high-quality reception staff very friendly and accommodating.

Checked in for four days from Brisbane great location central to restaurants waterpark in the city centre. Easy access to transport. Amenities, bedding towels or high-quality reception staff very friendly and accommodating.

I booked a package holiday with a reputable company that concluded with the 3 nights in Darwin. The holiday up to this point was filled with 1st class service and experiences. Then we got to the vibe hotel. On the positive side, the location is great and the breakfast nice. That’s about it though. On check in, I asked about a late check out (our flights leave late at night) and the immediate response was it’s $30 per hour and they would not recommend it. I asked if there was a room or shower we can use to freshen up and get changed before we leave, I was told we could pay for another night. We are welcome to use the outdoor shower by the hotel pool, which is not really practical, and we can use the disabled toilets to get changed. Some other really simple things to fix, offer to take guests luggage to their rooms (our room is approx. 250m from reception). I cannot remember the last time I stayed at a hotel and there was no complimentary water and/or a bottle and a note asking guests to refill from the tap. The staff are friendly and pleasant when you ask about this, however, they seem to have accepted that the standard is what is and they cannot help. Has this ruined our holiday? Absolutely not. It’s the little things that make the difference though, and my perception is that they have given up at the vibe hotel so I will avoid the chain in future.