Located in 31 Tilston Ave, SWELL Palmerston (Palmerston Pool and Gym) offers shower access for travelers and locals. The facility maintains a 4.3-star rating from visitors.
The facility is located at 31 Tilston Ave, Moulden NT 0830. For directions or parking information, call (08) 8932 3474.
Facilities include showers, changing rooms.
Current pricing is A$5-10 for Casual Entry.
Recent visitor feedback highlights helpful staff. Overall rating: 4.3 stars.
Just to start off, I've had a pleasant experience talking to staff and attending Swell for over a year now, which makes this all the more disappointing. Ever since you have reopened last year, the site and google shows that the pool is open until 9pm. I have verbally been told that the pool closes half an hour earlier but that facilities do not shut down until the displayed time on your site and google. This is what I have been told in my 1+ year of attending Swell. On Friday 14/3/2025 I was out of the pool by 8:30pm, left the bathroom after changing by 8:40. Then I was walking near the lockers waiting to be picked up by my father. The duty manager OJ approached me and told me that I need to leave the facilities and go outside. I've been going to swell for well over a year now and not once have I been told to leave the premises (the pool, yes half an hour earlier than advertised, not the premises though) OJ told me again that I needed to wait outside. When I told him I was waiting for my ride he relented and changed his statement to, okay just wait near the waiting area. Since I've never been told this before and it has never been advertised anywhere on the facilities or on your site/online I was a bit bewildered and asked out of curiosity if that was company policy? OJ said that the pool closes at 8:30pm, okay I know that. I asked about the facilities itself/waiting outside the pool before the actual advertised closing time which I've seen many other customers do and never once has a staff member asked them to leave in the last year. After further inquiry OJ became very passive aggressive and dismissive of my inquiry, I reassured him and the others that I am simply frustrated with the miscommunication and lack of advertising/informing of actual company policy regarding the facilities and closing times. OJ then very rudely stated that he already told me to leave and that the pool closes at 8:30pm, I already know this, I wasn't confused about the bloody pool closing, I was wondering why I was asked to leave the facilities and wait outside to be picked up when this has never once happened before and I and other customers have been allowed to wait until the ACTUAL advertised closing time. OJ then said that he can't have me waiting near the desk and asked me to leave the facilities and go outside before 9pm because the employees count the money at the end of the day? What kind of logic is that? The other employees on duty told me that they understand, and that other customers have sent feedback about this, but failed to understand how my issue was not just with false advertising, it was with being asked to leave the facilities when all I was doing is waiting to be picked up BEFORE the advertising closing time and NOT once have I been told to leave for the last year by other staff. Never had to deal with disrespect from the staff at Swell until today either. OJ's behaviour was very childish and the junior employees behaviour was quite frustrating and dismissive, OJ was extremely passive aggressive and dismissive of my inquiry and concern and pushed me to a point of great frustration. While two other employees dismissively told me that they've had to wait outside after closing time. I very clearly communicated multiple times that my problem is not with waiting outside after closing time. It's with being told to wait outside and leave BEFORE closing time and then having to deal with a manager that can't admit that his behaviour was unprofessional and extremely rude. OJ also passive aggressively asked me if I'm going to remain here until closing and smiled when I asked him why he's being passive aggressive. What a nutter. I have never been more disappointed with the customer service and policy at Swell until today. Which is unfortunate because for over a year the staff have been nothing but polite and respectful and don't ask you to leave the waiting area until the actual bloody closing time. I'd like an apology from Swell and from OJ who needs to grow up. And for the love of god, CLEAR UP when you're closed!
Just to start off, I've had a pleasant experience talking to staff and attending Swell for over a year now, which makes this all the more disappointing. Ever since you have reopened last year, the site and google shows that the pool is open until 9pm. I have verbally been told that the pool closes half an hour earlier but that facilities do not shut down until the displayed time on your site and google. This is what I have been told in my 1+ year of attending Swell. On Friday 14/3/2025 I was out of the pool by 8:30pm, left the bathroom after changing by 8:40. Then I was walking near the lockers waiting to be picked up by my father. The duty manager OJ approached me and told me that I need to leave the facilities and go outside. I've been going to swell for well over a year now and not once have I been told to leave the premises (the pool, yes half an hour earlier than advertised, not the premises though) OJ told me again that I needed to wait outside. When I told him I was waiting for my ride he relented and changed his statement to, okay just wait near the waiting area. Since I've never been told this before and it has never been advertised anywhere on the facilities or on your site/online I was a bit bewildered and asked out of curiosity if that was company policy? OJ said that the pool closes at 8:30pm, okay I know that. I asked about the facilities itself/waiting outside the pool before the actual advertised closing time which I've seen many other customers do and never once has a staff member asked them to leave in the last year. After further inquiry OJ became very passive aggressive and dismissive of my inquiry, I reassured him and the others that I am simply frustrated with the miscommunication and lack of advertising/informing of actual company policy regarding the facilities and closing times. OJ then very rudely stated that he already told me to leave and that the pool closes at 8:30pm, I already know this, I wasn't confused about the bloody pool closing, I was wondering why I was asked to leave the facilities and wait outside to be picked up when this has never once happened before and I and other customers have been allowed to wait until the ACTUAL advertised closing time. OJ then said that he can't have me waiting near the desk and asked me to leave the facilities and go outside before 9pm because the employees count the money at the end of the day? What kind of logic is that? The other employees on duty told me that they understand, and that other customers have sent feedback about this, but failed to understand how my issue was not just with false advertising, it was with being asked to leave the facilities when all I was doing is waiting to be picked up BEFORE the advertising closing time and NOT once have I been told to leave for the last year by other staff. Never had to deal with disrespect from the staff at Swell until today either. OJ's behaviour was very childish and the junior employees behaviour was quite frustrating and dismissive, OJ was extremely passive aggressive and dismissive of my inquiry and concern and pushed me to a point of great frustration. While two other employees dismissively told me that they've had to wait outside after closing time. I very clearly communicated multiple times that my problem is not with waiting outside after closing time. It's with being told to wait outside and leave BEFORE closing time and then having to deal with a manager that can't admit that his behaviour was unprofessional and extremely rude. OJ also passive aggressively asked me if I'm going to remain here until closing and smiled when I asked him why he's being passive aggressive. What a nutter. I have never been more disappointed with the customer service and policy at Swell until today. Which is unfortunate because for over a year the staff have been nothing but polite and respectful and don't ask you to leave the waiting area until the actual bloody closing time. I'd like an apology from Swell and from OJ who needs to grow up. And for the love of god, CLEAR UP when you're closed!
We were able to use the showers free of charge as the pools are also free of charge! Great place!
Verified Shower Facility
User reviews have confirmed this facility has shower facilities available.