Sydney Railway Square YHA

My stay wasn’t bad. The toilet and shower were big and clean, but the room was small and hot with no air-conditioning. No luggage storage. But before my stay, the lady on the phone was very rude. I booked a non refundable one through booking.com but something went wrong with my work unexpectedly, so I couldn’t make it on the day I scheduled to check in but still needed to pay the full price. So I politely explained the situation and asked her if there’s anything she could do for me and she said “If you book a non refundable room that means you need to think before you book.” I’ve been working in hospitality for quite a long time as well, can’t believe she spoke like that to her future customer.

My stay wasn’t bad. The toilet and shower were big and clean, but the room was small and hot with no air-conditioning. No luggage storage. But before my stay, the lady on the phone was very rude. I booked a non refundable one through booking.com but something went wrong with my work unexpectedly, so I couldn’t make it on the day I scheduled to check in but still needed to pay the full price. So I politely explained the situation and asked her if there’s anything she could do for me and she said “If you book a non refundable room that means you need to think before you book.” I’ve been working in hospitality for quite a long time as well, can’t believe she spoke like that to her future customer.