Mantra Parramatta

Stayed here twice in November. Both times the air-conditioning did not work. On the second occasion myself and others I was travelling with asked for room changes and we're advised there were no other rooms available. As it was 36° We then asked for a fan, it took about 5 hours and repeated asking for me to get one. Others still did not get one provided despite the hitel stating they were available and had to walk to kmart to purchase one themselves. The staff did not seem to overly care and just kept advising that either someone had looked and the air con worked or "there's people looking". It was not fixed in the 4 nights I stayed. When i used the bath and emptied it, it flooded the bathroom so had to let the water out bit by bit. There was an incident where the elevators power tripped and they ceased working. When we asked if we could use the fire stairs to get to our rooms, they said they didn't know where they were or if they could access them which was highly concerning should there be a fire. Amenities are ok with a small gym and pool. Dinners were nice and there is an adequate buffet breakfast. After the first night the sheets felt weird and like they were ill fitting, looked down and the bottom sheet only covered half the bed. Disappointingly this seems to be the standard the last few times I have stayed here. It's a very good location (depsite hearing trains all night due to poor soundproofing) and convenient otherwise I think this place would have gone out of business by now.

Stayed here twice in November. Both times the air-conditioning did not work. On the second occasion myself and others I was travelling with asked for room changes and we're advised there were no other rooms available. As it was 36° We then asked for a fan, it took about 5 hours and repeated asking for me to get one. Others still did not get one provided despite the hitel stating they were available and had to walk to kmart to purchase one themselves. The staff did not seem to overly care and just kept advising that either someone had looked and the air con worked or "there's people looking". It was not fixed in the 4 nights I stayed. When i used the bath and emptied it, it flooded the bathroom so had to let the water out bit by bit. There was an incident where the elevators power tripped and they ceased working. When we asked if we could use the fire stairs to get to our rooms, they said they didn't know where they were or if they could access them which was highly concerning should there be a fire. Amenities are ok with a small gym and pool. Dinners were nice and there is an adequate buffet breakfast. After the first night the sheets felt weird and like they were ill fitting, looked down and the bottom sheet only covered half the bed. Disappointingly this seems to be the standard the last few times I have stayed here. It's a very good location (depsite hearing trains all night due to poor soundproofing) and convenient otherwise I think this place would have gone out of business by now.

Usually a great stay, this time however was in room. 221 and the bath/shower floods, the AC didn't work (it was 40 degrees) being warmer weather when the pool was being used outside it was not very peaceful in the room. The bed was very uncomfortable and the end corners were raise up as if curled due to the sheets being ill-fitting. No additional pillows in the room, just the two on the bed itself. The cleaning service did not empty bins or restock tea/coffee across my 3 day 2 night stay. The buffet breakfast was adequate with a modest selection hot hot foods, Bacon, chicken sasuage, scrambled eggs, hashbrown, baked beans and salted mushrooms. There is a small selection of cereals and pasties and toast. Machine coffee, tea, juices (apple, orange and pineapple) available as part of the buffet and Barista coffee for purchase through the bar. Overall it was not up to the same standard as previous visits based purely on the poor state of the room and no turn down service. I've stayed here a few times and hoping this was a once off poor experience as the location is great, near the train station and just a short work from work office, river and good food and shopping precincts.