InterContinental Sydney Double Bay by IHG

I really, really, really wanted to love this hotel. The location is genuinely unbeatable, right in the heart of Double Bay, surrounded by amazing shops, restaurants, and bars. It was meant to be a special birthday weekend for me, and my best friend even flew out from California for two kid-free nights. Unfortunately, the experience was disappointing from the moment we arrived. The hotel is extremely dated, and the cleanliness was well below standard. We had to request room cleaning several times, and even then, the tables weren’t wiped properly. The bathroom still had a used bar of soap from the previous guest, and there was hair stuck to the shower walls. The biggest letdown was the pool. It was shut down, the main reason we booked this hotel for a hot weekend and then we were asked to leave at 4 p.m. due to a private event, something we were never informed about. Had I known, I definitely wouldn’t have spent $800 a night. While the hotel did offer some IHG points and deducted part of our bar tab as compensation, the stay overall fell far short of expectations. It feels like the property relies solely on its prime location and doesn’t make the effort to deliver a quality experience. Sadly, I won’t be staying here again. There are definitely much better hotel options in Sydney

I really, really, really wanted to love this hotel. The location is genuinely unbeatable, right in the heart of Double Bay, surrounded by amazing shops, restaurants, and bars. It was meant to be a special birthday weekend for me, and my best friend even flew out from California for two kid-free nights. Unfortunately, the experience was disappointing from the moment we arrived. The hotel is extremely dated, and the cleanliness was well below standard. We had to request room cleaning several times, and even then, the tables weren’t wiped properly. The bathroom still had a used bar of soap from the previous guest, and there was hair stuck to the shower walls. The biggest letdown was the pool. It was shut down, the main reason we booked this hotel for a hot weekend and then we were asked to leave at 4 p.m. due to a private event, something we were never informed about. Had I known, I definitely wouldn’t have spent $800 a night. While the hotel did offer some IHG points and deducted part of our bar tab as compensation, the stay overall fell far short of expectations. It feels like the property relies solely on its prime location and doesn’t make the effort to deliver a quality experience. Sadly, I won’t be staying here again. There are definitely much better hotel options in Sydney

First stay here and found it outstanding - one of the last remaining classic, luxury, properly & professionally-run five-star hotels in the world. Each and every staff member is fantastic. My room had a lovely marble bathroom and the shower, bathtub and toilet were all separate, including everything you could ever need in the amenities provided. The view of the bay was spectacular, especially at night. The location is great being steps from all Double Bay restaurants and pubs. The buffet breakfast is outstanding, where you get an amazing array of fruit and veg to juice yourself according to how much of each fruit and veg you like. The concierge is world-class (Vanessa). Anytime you ring up to get anything from any other area of the hotel (such as housekeeping) is attended to quickly. Yet the price of the rooms is surprisingly low considering the quality you get. It’s also really peaceful and quiet here. This is the hotel which all other hotels should be taking the lead from. Hope to be back in Sydney just to come back and stay here.