Ingenia Holidays Sydney Hills

This is the fourth time that my family and I plus our beloved large family dog, have stayed at Ingenia Sydney Hills - this year. Each time in a different cabin, all four cabins were maintained to the highest standards. On arrival, you will be greeted at reception by either the adorable Lily, or, the beautiful Louise. Anthea - Head of Housekeeping and Nadine, have consistently ensured our cabins have been serviced with efficiency, dedication and pride; keeping us with a plethora of white fluffy towels every few days. All of this was achieved with a continuous smile on each of their faces and an outstanding personalities to match their kind and welcoming hearts. Dave - Park Maintenance, planted the most beautiful plants outside KP10 Cabin, which boosted park morale significantly. Dave also promptly handled our ant issue (which is to expected due to park location), with ease and sincerity, which was greatly appreciated. Kylie - Park Manager, is singlehandedly the most hard-working manager I have ever had the pleasure of interacting with. Kylie's commitment to bettering the park and ensuring guest satisfaction is unparalleled and impressive. Her work ethic goes above and beyond what is expected, and she is an absolute delight to deal with and all of my family members look forward to interactions with Kylie on a daily basis. We have also stayed perviously at Ingenia - Avina (Vineyard), and by far Sydney Hills is superior in every aspect of the park. On behalf of myself and family I thank all staff for providing a welcoming, safe and happy environment.

This is the fourth time that my family and I plus our beloved large family dog, have stayed at Ingenia Sydney Hills - this year. Each time in a different cabin, all four cabins were maintained to the highest standards. On arrival, you will be greeted at reception by either the adorable Lily, or, the beautiful Louise. Anthea - Head of Housekeeping and Nadine, have consistently ensured our cabins have been serviced with efficiency, dedication and pride; keeping us with a plethora of white fluffy towels every few days. All of this was achieved with a continuous smile on each of their faces and an outstanding personalities to match their kind and welcoming hearts. Dave - Park Maintenance, planted the most beautiful plants outside KP10 Cabin, which boosted park morale significantly. Dave also promptly handled our ant issue (which is to expected due to park location), with ease and sincerity, which was greatly appreciated. Kylie - Park Manager, is singlehandedly the most hard-working manager I have ever had the pleasure of interacting with. Kylie's commitment to bettering the park and ensuring guest satisfaction is unparalleled and impressive. Her work ethic goes above and beyond what is expected, and she is an absolute delight to deal with and all of my family members look forward to interactions with Kylie on a daily basis. We have also stayed perviously at Ingenia - Avina (Vineyard), and by far Sydney Hills is superior in every aspect of the park. On behalf of myself and family I thank all staff for providing a welcoming, safe and happy environment.

We are only rating this stay a 2 out of 5, solely because the beds were very comfortable and the reception staff were genuinely lovely and kind. When we first checked into our room, it appeared tidy at a glance. However, upon closer inspection, there were several cleanliness issues. The windows were dirty, with visible mould on and around the window sills. Most surfaces were covered in dust, as though they hadn’t been properly cleaned in some time. The bathroom had mould on the ceiling and around the toilet, and the shower temperature was extremely inconsistent—constantly switching between hot and ice cold with no stable temperature. In the dining area, the sliding door was dirty with debris built up along the bottom, and there was an old, unpleasant smell. When we opened the cupboard to get the broom, there was a very strong and disturbing odour, as though something had died inside. I raised these concerns with reception while we went out for a short time. The receptionist was very kind and helpful and notified the cleaning staff. However, when we returned, all the windows had been shut (I had intentionally left them open), and the mould was still present. I tested it with a baby wipe, and it came off very easily, indicating it had not been properly cleaned. When I returned to reception to explain this, the cleaner was present. After showing them the dirty wipe and explaining that the mould had not been removed, the cleaner responded rudely and arrogantly, stating she had sprayed everything with bleach and shut the windows because dust was blowing in. I explained that dust does not cause mould and that I had taken photos before we left, which showed no change. She said she would come to the room so I could show her, which I did, but her attitude remained rude throughout the interaction. We were also told to avoid the pool as its always having maitence done but never fixed (was green when we stay) The room also had a lot of damage around, paint peeling from rail, slippery patio when it rained, paint peeling off wall, etc We were extremely disappointed by both the cleanliness and the response, especially considering the price we paid and the fact that we had two young children staying in the room. The situation left us feeling upset, frustrated, and seriously considering leaving early.