Beaton Park Leisure Centre

First time visiting to ask about swimming classes, and it was honestly the worst first impression. The receptionist acted as if I wasn’t even a customer. The service felt cold, dismissive, and completely unwelcoming. I’m not sure what was wrong, but the whole interaction just didn’t work. I am with my son we were so happy and laughing when entering the reception area. She gave me a few pieces of paper which I already joined the website. I asked the few questions but she made me wait after five people. And ended up answering “I don’t know that situation” for my question “my son who has a limited English but five year old, should I with him during the swimming class?” I ended up deciding to go to another pool. It’s a shame because this is the closest one, but unfortunately the experience was very disappointing. 11:40am 27 November.

First time visiting to ask about swimming classes, and it was honestly the worst first impression. The receptionist acted as if I wasn’t even a customer. The service felt cold, dismissive, and completely unwelcoming. I’m not sure what was wrong, but the whole interaction just didn’t work. I am with my son we were so happy and laughing when entering the reception area. She gave me a few pieces of paper which I already joined the website. I asked the few questions but she made me wait after five people. And ended up answering “I don’t know that situation” for my question “my son who has a limited English but five year old, should I with him during the swimming class?” I ended up deciding to go to another pool. It’s a shame because this is the closest one, but unfortunately the experience was very disappointing. 11:40am 27 November.

Men’s urinal looks like it hasn’t been cleaned in the last year. Urinal cakes haven’t been replaced - lacks basic presentation. Male sauna looks like it isn’t cleaned daily. Often having a pool of sweat on the floor, no drain. Real shame because for a great Council facility it lacks the necessary maintenance And hygiene requirements.